Privacy Policy — Offleash Walker Portal

Account and identity information

• Full legal name
• Email address and phone number
• Password (stored in hashed form — we never see your plain text password)
• Profile photo
• Authentication data if you sign in using Google OAuth

Business information

• Business name (if operating under a registered business name)
• Australian Business Number (ABN), if you give one — printed on your invoices to identify you as the supplier
• GST registration status
• Business address and service area
• Professional bio and public profile content

Identity and credentials

• Copy of government-issued photo ID (collected by Stripe as part of Stripe Connect onboarding — not stored by Offleash directly; see Section 8)
• Which credentials you tell us you hold, such as public liability insurance, a first aid certificate, a National Police Check, or a permit or qualification you name yourself. We record only that you hold them: no policy or permit numbers, and no expiry dates

Financial and payment information

• Stripe Connect account ID (a reference identifier — not your bank account number)
• The bank account name, BSB, account number and PayID you enter under Settings → Getting paid. We print them on your invoices so your clients can pay you by transfer, email you whenever they change, and use them for nothing else. We don't check them with any bank
• Transaction metadata for payments processed through the Portal (see Section 8 for full details)
• Subscription billing details for your Offleash Walker Portal subscription (managed by Stripe Billing)

Walk session and operational data

• Walk session records — scheduled sessions, actual start and end times, dogs walked, parks visited
• In-walk event logs — potty events, photos taken, 'all is well' notifications sent
• Walk report cards generated for clients
• Incident reports submitted during or after walks
• Park check-in records associated with your walk sessions

Communications

• Messages exchanged with clients through the Portal's messaging feature
• Support communications with Offleash

Usage and device data

• Pages and features accessed within the Portal
• Login times and session duration
• Device type and browser information
• IP address

Client account information

• Client's name and email address
• Phone number
• Home address and any alternative pick-up/drop-off addresses
• How you get into their home: whether you hold a key or use a lockbox or keypad, any lockbox, keypad or alarm code, and access notes. Codes are stored sealed, so a copy of our database doesn't show them
• If you import clients from a spreadsheet, the details you choose to bring across. Your file is read on your device and isn't uploaded. We keep a record of each import (when, the file's name and its column headings) so you can undo it. To suggest which column holds which detail, we send Anthropic the column headings and the first three rows, which hold client details

Dog information

• Dog name, breed, date of birth, weight, and size
• Gender and desexed status
• Energy level and personality notes
• Vaccinations: which vaccine, when it was given and when it is next due, as you record them. Offleash doesn't check them
• Known health conditions and allergies, and medications with their dose and when they're given
• Veterinary clinic name and phone number
• An emergency contact: their name, phone number and relationship to your client. This is information about another person, so only record it with their agreement or your client's
• How the dog is handled: on or off lead, whether it comes back when called, how it is with other dogs, people and children, its triggers, and whether it may have treats
• Your private notes about the dog, which Offleash doesn't show your client
• Anything you record in fields of your own for a client or their dog, which Offleash doesn't show your client either

Walk and service records

• Walk history — dates, times, parks, duration
• Walk report cards and photos from each session
• When a client first opens the page for a walk report you sent or shared with them. We record that time when the page loads in their browser and show it to you as Viewed. We put no tracking image in report emails and don't record whether an email was opened
• Incident reports involving the client's dog
• A record of each offer to email a client that booked walks were cancelled or are back on: which walks, what changed them (your time off, a pause, an end date or a skip), and whether you sent it, when, and to which address
• Payment history for services rendered
• A record of each cash or bank-transfer payment you remove after recording it by mistake: what it was, when it was recorded, and when you removed it

Client payment data

• Transaction metadata for payments made by clients through the Portal (see Section 8)
• When a client first opens the page for an invoice you sent them. We record that time when the page loads in their browser and show it to you as Viewed. We put no tracking image in invoice emails and don't record whether an email was opened
• No raw card data is stored by Offleash — all payment credentials are handled by Stripe

For walker account management

• Create and manage your walker account and business profile
• Pass Stripe what it needs to verify your identity when you connect card payments. Offleash does not check credentials
• Record the credentials you tell us you hold, and show them as your own declaration wherever Offleash displays your profile
• Process your monthly subscription payment
• Provide you with the Portal's scheduling, client management, invoicing, and analytics features
• Show your name, photo and bio to clients on the invitations you send them, and to dog owners wherever Offleash displays walker profiles
• Send transactional communications including account confirmations, walk reminders, and payment receipts
• Provide customer support

For payment processing

• Facilitate payments from your clients to your Stripe Connect account
• Collect Offleash's service fee via Stripe's platform fee mechanism
• Generate invoices and transaction records
• Print the bank details you choose on your invoices, and email you when they change

For client management

• Enable you to manage your client roster and dog profiles
• Store walk records, report cards, and incident reports on your behalf
• Send automated notifications to your clients on your behalf (park check-ins, 'all is well' updates, walk report delivery)
• Email a client a receipt when they pay one of your invoices by card on its page, in your business name with replies to your sign-in email
• Email a client which of their booked walks are cancelled, or back on, when you choose to send it. It goes in your business name with replies to your sign-in email, lists the dates, and never says why. We send none unless you press Send

For safety and compliance

• Maintain incident records as evidentiary documents
• Monitor for unusual transaction patterns as a good governance measure
• Comply with our legal obligations under Australian law

For service improvement

• Conduct analytics on Portal usage to improve the product
• Produce aggregated, anonymised data about dog walking patterns and park usage (see Section 7)

How payments work

The Offleash Walker Portal uses Stripe Connect to facilitate payments between your clients and your business. When a client pays for a walk through the Portal:

• The client's payment goes directly to your own Stripe account
• Offleash collects its service fee (0.5% of each card payment, capped at A$3) through Stripe's application fee
• Offleash's bank account never receives or holds your client's funds
• Stripe's own processing fees are deducted from your Stripe account by Stripe directly

What Offleash stores

Offleash stores only the following transaction metadata in its database (hosted in AWS ap-southeast-2, Sydney):

• Stripe transaction ID
• Total transaction amount
• Offleash service fee amount
• Your Stripe Connect account ID
• The type of payment method, and the country that issued the card
• Transaction status and timestamp
• Last 4 digits of the card used (for reference only)

Offleash does not store your card number, CVV, or your clients' full card details, and the bank account Stripe pays you into stays with Stripe. The only bank details Offleash keeps are the ones you enter to print on your invoices (Section 3).

Autopay

When a client of yours turns on autopay, Stripe saves their card on your Stripe account. Offleash keeps:

• The card's type, last four digits, expiry month and year, and issuing country
• Stripe's references to the card and to your client as your Stripe customer
• The autopay terms your client agreed to, word for word, and when
• Every offer, notice, charge, failed charge, card change and stop, and who or what made it

Offleash uses these to charge your client's invoices as they agreed, to tell them before each charge, and as the record you and your client can rely on in a dispute. Section 12 says how long they are kept.

Stripe Connect onboarding

As part of the Stripe Connect onboarding process, Stripe will collect and verify your identity directly. This includes your full name, date of birth, residential address, and a copy of a government-issued photo ID. This information is held by Stripe under Stripe's own Privacy Policy (stripe.com/au/privacy) and is not stored by Offleash.

You must accept the Stripe Services Agreement as part of the onboarding process. By doing so, you establish a direct contractual relationship with Stripe Payments Australia Pty Ltd. You can disconnect Offleash from your Stripe account at any time; Offleash then stops receiving information about it from Stripe.

ABN

If you give Pack an ABN, it is printed on your invoices as part of your identity as the supplier. You are responsible for your ABN and for keeping it up to date. Offleash checks only that the ABN you enter is correctly formed (see Section 14). It does not check that the ABN is active or registered to you, and it does not ask for an ABN, or anything in its place, before you connect Stripe or accept client payments. Client card payments go directly to your Stripe account, so Offleash does not pay those amounts to you and does not withhold anything from them.

GST

If you tell Pack you are registered for GST, your invoices charge GST at 10% unless you switch it off for one, either included in your prices or added to them, as you choose on your Rate Card and on each invoice. An invoice that charges GST is headed “Tax Invoice”; one that doesn’t is headed “Invoice”. If you are not registered, your invoices charge no GST. Keep “Registered for GST” in Settings up to date: Pack relies on your answer and does not check it.

Your clients

Walk records, report cards, incident reports, and notifications are shared with the relevant dog owner as part of the core service.

Service providers

We share personal information with the following third-party providers who assist us in operating the Portal. Each is bound by contractual obligations to handle personal information securely and only for the purposes we specify:

Regulatory and law enforcement authorities

We may disclose personal information where required by law, court order, or to cooperate with law enforcement or regulatory authorities. We will notify you of such disclosure where we are legally permitted to do so.

Business transfers

If BetSense Pty Ltd or the Offleash business is acquired, merged, or undergoes a change of ownership, personal information held by us may be transferred to the acquiring entity. We will notify affected walkers before any such transfer.

Overseas disclosure

Personal information may be stored or processed in the United States and other countries where our service providers operate. We take reasonable steps to ensure overseas recipients handle personal information consistently with the Australian Privacy Principles, including through Data Processing Agreements with each provider.

While your account is open

Your account data, walk records, report cards, incident reports, invoices, messages and client records are retained for as long as your account is open, so that the Portal works as a record of your business. You can delete individual records — clients, dogs, draft invoices — at any time from within the Portal, and we do not keep a copy once you do, with one exception: autopay records.

When you close your account

Closing your Offleash account deletes your profile, your walk and report records, your client and client-dog records, and your messages. Backup copies are purged within 90 days.

Invoices are the exception. Invoices you have issued are retained and detached from your account — they are no longer linked to you and nobody can view them in the Portal. Australian tax law requires business records to be kept for at least five years, and a request to delete your account does not displace that obligation. They are also your own evidence if a client, an insurer or the ATO later asks about a transaction.

Autopay records are kept too. The record of each client's autopay agreement (Section 8) is kept, detached in the same way, for at least seven years after the agreement ends, whatever happens to the account or the client: it is your client's evidence of what they agreed to and what was charged, as well as yours.

What we do not yet do

We do not currently run scheduled deletion of older records inside an open account — for example, automatically removing walk records after a set number of years. Building that is on our roadmap. Until it exists we are not going to publish a schedule of retention periods we do not enforce, because a policy that describes software we have not written is worth nothing to you.

Incident reports are immutable once submitted — they cannot be edited, though addenda may be added — because they may be needed as evidence in an insurance claim or a dispute.